Each fiscal year, government agencies receive and process thousands of Freedom of Information Act (FOIA) requests. Sometimes, an agency will not be able to respond within the standard FOIA time limit, which is twenty working days, due to the extensive time and resources needed to create, assemble and distribute request responses. In fact, the FOIA backlog has roughly 83,000 requests pending beyond the statutory time period since the end of 2011 (Annual FOIA Report Section: XII. A. Backlog).
The Napersoft FOIA Correspondence Solution can help government agencies deliver personalized, timely and accurate FOIA request responses by automating the creation, assembly, distribution and archival processes.Effective communications is essential to the success of organizations across all industries. Many organizations with outdated and incompatible legacy systems are weighed down by paper-based and manual processes that impede their ability to effectively and efficiently communicate with their customers.
Chief FOIA Officers have the power to quickly and easily create, assemble, distribute and archive FOIA request responses through Napersoft's process-oriented workflows and open integration to data and other business applications. Napersoft CCM Author, built on Microsoft® Word technology, enables FOIA template authors to easily create and manage request response templates. Upon creation of request responses, the Napersoft FOIA Correspondence Solution delivers responses through multiple channels simultaneously based on each requester's individual preference - print, e-mail, fax, and/or other formats - and archives response requests in a secure and reliable content repository.
511210 - Software Publishers
518210 - Data Processing, Hosting, and Related Services
541511 - Custom Computer Programming Services
541512 - Computer Systems Design Services
541519 - Other Computer Related Services
Download Napersoft's Capability Statement