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  • Napersoft Recognized As "Top Company" by Bank and Systems Technology GuideNaples, FL – October 23, 2018 – Napersoft's Customer Communication Management (Napersoft CCM) solution helps improve customer service, reduce costs and increase revenue by automating the creation, distribution and execution of all types of documents such as applications, policies, agreements and other forms of personalized communication. Napersoft CCM allows non-technical employees to create pre-approved document templates with Microsoft Word and seamlessly integrates with your business data and applications.
  • Napersoft CEO Bart Carlson Interviewed by Insurance CIO OutlookOakland, CA – August 9, 2018 – Illinois headquartered Napersoft is a company that is built on the premise of enabling business managers to better manage the most complex processes with little support from IT teams. A provider of customer communications management solutions, Napersoft, helps insurance companies take an automated approach to compose, format, and deliver relevant, personalized customer communication at the right time through customer-preferred channels, enriching the overall customer experience.
  • Napersoft Named "2018-2019 Hot Company in Customer Experience (CX)" by Document Strategy MagazineMadison, WI – August 8, 2018 - Napersoft, a leading provider of Customer Communications Management (CCM) software solutions, was recognized as a “Hot Company 2018-2019” by Document Strategy magazine in its Summer 2018 issue. Document Strategy's “Hot Companies” is an annual list, highlighting the companies providing superior customer experiences (CX) as part of their document strategy solutions.
  • Napersoft Named "Top 10 Claims Processing and Management Solution Provider" by Insurance CIO OutlookOakland, CA – August 1, 2018 – Solution providers are harnessing next-generation technology, structured approaches, and their skills and experience to better enable insurers to respond to rapidly-evolving claim situations across the claims process life cycle. A distinguished selection panel comprising CEOs, CIOs, VCs, and the magazine's editorial board as selected a list of the top companies offering claims processing and management solutions. These companies leverage innovative technologies and strategies to enhance carriers' ability to keep pace with the speed of innovation in claims technology, smooth out fluctuations in claims volume, and respond to legal and regulatory requirements associated with large-scale claim cases.
  • Napersoft Named "2017-2018 Hot Company in Customer Experience (CX)" by Document Strategy MagazineMadison, WI – June 25, 2017 - Napersoft, a leading provider of Customer Communications Management (CCM) software solutions, was recognized as a “Hot Company 2017-2018” by Document Strategy magazine in its Summer 2017 issue. Document Strategy's “Hot Companies” is an annual list, highlighting the companies providing superior customer experiences (CX) as part of their document strategy solutions.
  • Napersoft Named “2016 Hot Company in Customer Experience (CX)” by Document Strategy MagazineMadison, WI – July 8, 2015 - Napersoft, a leading provider of Customer Communications Management (CCM) software solutions, was recognized as a “Hot Company 2016” by Document Strategy magazine in its Summer 2016 issue. Document Strategy's “Hot Companies” is an annual list, highlighting in its 2016 issue the companies providing superior customer experiences (CX) as part of their document strategy solutions.
  • Napersoft Named “2016 Hot Company in Customer Experience (CX)” by Document Strategy MagazineMadison, WI – July 8, 2015 - Napersoft, a leading provider of Customer Communications Management (CCM) software solutions, was recognized as a “Hot Company 2016” by Document Strategy magazine in its Summer 2016 issue. Document Strategy's “Hot Companies” is an annual list, highlighting in its 2016 issue the companies providing superior customer experiences (CX) as part of their document strategy solutions.

  • Napersoft Announces Support of EMR Summary Documents for Patient Portals Naperville, IL—June 10, 2014—Napersoft, a leading provider of Customer Communications Management (CCM) software, announced support of Electronic Medical Records (EMRs) Summary Documents for patient portals. Medical records summary document access through patient portals enables patients to securely view the same records their doctors' use via a mobile phone or browser.  Its self-service online functions can help enable patients improve their own health, reduce the cost of servicing patients and achieve Meaningful Use.

  • CEOCFO Magazine Q&A with Napersoft CEO Bart CarlsonPalm Harbor, FL—April 14, 2014— Bart Carlson, Chief Executive Officer of Napersoft, provides the strategic focus instrumental to Napersoft's pre-eminence in the "real-time customer communications management" market. Bart is also the Founder/Chairman of Azuba Corporation, a company focused on improving health outcomes by empowering patients and caregivers with meaningful use of their electronic medical records - anytime, anywhere.

  • Napersoft Achieves Novarica ACE Silver Ranking™ of 97 out of 100 Naperville, IL—February 25, 2014—Napersoft, a leading provider of Customer Communications Management (CCM) software solutions, achieved an ACE (Average Customer Experience) Silver Ranking™ of 97 out of 100, published in February 2014, by Novarica. Napersoft's ACE Ranking is based on an online survey of senior technology and operational executives who are insurer customers who have direct experience with Napersoft's products and organization.

  • Napersoft Recognized as the 2013 RAVE Award™ Winner for Document CreationNaperville, IL—May 14, 2013—Napersoft, a leading provider of document creation software, is recognized as a 2013 RAVE Award™ winner in the Document Creation category for delivering exemplary value to customers. This is Napersoft's second year in a row receiving this coveted award.

  • Napersoft's Support Team Receives Positive Evaluations from Customers Naperville, IL—March 5, 2013—Napersoft receives positive evaluations from customers with improved approach to Support Services. Napersoft achieved an ACE (Average Customer Experience) Ranking™ of 99 out of 100, published in February 2013, by Novarica for excellence in customer satisfaction based on independent survey data from Napersoft customers in the Insurance Industry.  Napersoft's Customer Support team was a key contributor to this achievement.

  • Napersoft Achieves Novarica ACE Ranking™ of 99 out of 100 Naperville, IL—February 13, 2013—Napersoft, a leading provider of Customer Communications Management (CCM) software, achieved an ACE (Average Customer Experience) Ranking™ of 99 out of 100, published in February 2013, by Novarica.

  • Napersoft Enhances Functionality of Napersoft CCM Document Platform 7 Naperville, IL—November 30, 2012—Napersoft announced today the release of new functionality for Napersoft CCM Document Platform 7.  Napersoft CCM 7 is designed to help organizations quickly and easily compose, format and distribute personalized, customer documents through process-oriented workflows and open integration to data and other business applications.

  • Napersoft Reports Benefits from Customer Feedback Naperville, IL—October 31, 2012—With over 25 years of experience in document automation solutions, Napersoft has a growing and loyal set of customers. Through increased communication and collaboration, Napersoft has received valuable feedback from their customers on the benefits they are receiving from their implementations of Napersoft CCM solutions.

  • Napersoft's Quick Start Implementation Wins Accolades from Customers Naperville, IL—August 28, 2012—Napersoft has developed an implementation methodology that allows customers to get-up and running with Napersoft CCM Document Platform quickly, many in one-week or less.  The Napersoft CCM Quick Start Implementation incorporates Napersoft's 25 years of experience implementing CCM solutions for hundreds of organizations and has won many accolades from Napersoft customers. 

  • Napersoft Selected as Presenter at Health Data Initiative Forum III: The Health DatapaloozaNaperville, IL—May 22, 2012—Napersoft, a leading provider of commercial off-the-shelf (COTS) Customer Communications Management (CCM) software, has been selected as a presenter at the Health Data Initiative (HDI) Forum III: The Health Datapalooza, hosted by the Institute of Medicine (IOM) and the U.S. Department of Health and Human Services (HHS).

  • Napersoft Recognized as the 2012 RAVE Award™ Winner for Document AssemblyNaperville, IL—May 15, 2012—Napersoft, a leading provider of document assembly software, is recognized as a 2012 RAVE Award™ winner for delivering exemplary value to customers.  Napersoft is the only document assembly vendor to the insurance industry to receive this coveted award. 

  • Napersoft Achieves Novarica ACE Ranking™ of 98 out of 100Naperville, IL—March 27, 2012—Napersoft, a leading provider of Customer Communications Management (CCM) software, achieved an ACE (Average Customer Experience) Ranking™ of 98 out of 100, published in February 2012, by Novarica. 

  • Napersoft Expands Customers and Grows Revenues in 2011 Naperville, IL—February 2, 2012—Napersoft, a leading provider of Customer Communications Management (CCM) software, fueled a successful 2011 by adding key new customers in Insurance, Higher Education and Business Services leading to a 16% growth in revenues over 2010.

  • Central States Health & Life of Omaha Streamlines Claims Correspondence with Napersoft CCM Naperville, IL—December 13, 2011—Central States Health & Life Company of Omaha successfully implements Napersoft Customer Communication Management (CCM) software to streamline claims correspondence.

  • Napersoft Launches New Software Suite—Napersoft CCM 7—to Improve Customer Communications Management Naperville, IL—October 19, 2011—Napersoft, a leading provider in Customer Communications Management (CCM) software, announced today the release of Napersoft CCM 7 software suite. Napersoft CCM 7 is a premier enterprise software solution designed to help businesses quickly and easily create, distribute and archive personalized documents leading to operational efficiencies, reduced costs and improved customer communications.

  • Napersoft and DocuSign Streamline Straight-Through Processing Naperville, IL – October 11, 2011 – Napersoft, a leading provider of Customer Communication Management (CCM) solutions, announced today an enhanced partnership with DocuSign, the global standard for electronic signature, to streamline straight-through processing to significantly reduce transaction cycle times, accelerate revenue, and lower costs for customers.  

  • Napersoft Celebrates 25 Years of Excellence Naperville, IL – September 13, 2011 – Founded in 1986, Napersoft, a leading provider of Customer Communications Management (CCM) software, is celebrating its 25th anniversary this year.

  • Ambrose Employer Group, LLC Selects Napersoft CCM Software to Accommodate its Growing Client Base and Need for Improved Business Processes Naperville, IL – August 19, 2011 – Napersoft announced today that Ambrose Employer Group, LLC has selected Napersoft's Customer Communications Management (CCM) software. Napersoft's premier document automation software has been specifically designed to improve business processes and customer communications.

  • Navy Mutual Selects Napersoft CCM to Improve Customer Service and Business Efficiencies Naperville , IL – March 1, 2011 – Napersoft, a leading provider of Customer Communications Management (CCM) software, today announced that Navy Mutual has selected Napersoft CCM document automation software to improve its business processes and communications with its members.

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