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SOLUTIONS

Overview

Over the past 28 years, Napersoft has helped customers improve their customer communications in a variety of industries including: business services, financial services, health services, higher education, insurance, public sector and others. Our Customer Communications Management (CCM) software solutions are tailored to fit each customer's needs and meet their specific requirements.

Benefits

Improved Customer Satisfaction

Our solutions improve customer retention and satisfaction by increasing quality across all customer communications.

Added Revenue


Our solutions increase revenue by including cross-sell and up-sell marketing messages in all correspondence.

Increased Productivity


Our solutions reduce time spent creating and maintaining templates by providing easy-to-use template authoring tools built on Microsoft® Word.

Expense Reduction


Our solutions reduce expenses by improving automation document processes.



Industries

Business Services
Increase Client Performance - No matter what services your organization provides - human resources, accounting, consulting, or other services - your goal is to improve client performance. Napersoft solutions help business services organizations focus on their core business, improving client performance, by facilitating high-quality and effective communication between both clients and their customers.

Ambrose Employer Group, a PEO, provides outsourced human resources, payroll and benefits administration for white-collar organizations. Ambrose selected Napersoft CCM to accommodate its growing client base and need for improved business processes. Ambrose now has the capability to create, edit, personalize, and distribute documents in an efficient and hassle-free manner. Kim Diorio, Director of Client Services at Ambrose, commented on the benefits of Napersoft CCM, “We are pleased to have this process automated and can already see how Napersoft helps us make changes to our documents easily and save time.”

Financial Services
Improve Personalization & Timeliness of Communications - Improving the customer experience is a high priority for banks, investment firms, credit unions, lending providers and other type of financial services organizations. Napersoft solutions help improve the quality of customer correspondence, letters, notices, loan agreements, policies, or statements, so your customers receive high-quality, personalized and timely communications.

A Global Technology and Payments Processing Leader, serving more than 6 million merchant locations, thousands of card issuers and millions of consumers worldwide, selected Napersoft solutions to automate the document creation and distribution process for client letters and statements. The organization found Napersoft solutions to be stable, simplistic to implement and highly-scalable for large-volume structured document output. With Napersoft solutions, the organization quickly and easily processes about 2 billion customer documents each year.

Health Services
Facilitate Engagement Between Patients, Providers and Payers - As a dedicated health services organization, you focus on health improvement as a means to reduce overall healthcare expenditures and improve quality of life for patients. Napersoft solutions help health services organizations improve overall health by facilitating high-quality and effective communication between all parties in the healthcare landscape - patients, providers & payers.

A Specialty Health Services Company, dedicated to the design and delivery of specialty health services, chose Napersoft CCM to improve patient communications. The organization found Napersoft CCM to be a full-featured offering that fit with their existing workflow processes. Napersoft CCM was integrated into their existing applications and streamlined business processes for document creation, personalization, distribution and archiving, enabling them to deliver patient-centered, provider-supportive services that optimized expenditures and improved health.

Higher Education
Enhance Institutional & Student Success - From enrollment services to financial aid to ongoing student services, documents are constantly moving across campus. Napersoft solutions enable colleges and universities to provide students, staff, faculty, alumni and vendors with the information they need to enhance their overall effectiveness with student learning, engagement and future success.

 

 




Insurance
Boost the Customer Experience - The insurance industry by its very nature is customer-focused. The ability to provide customers with the information and documentation they need, such as customer correspondence, policies, or explanation of benefits (EOBs), is key to improving the customer experience. Napersoft solutions are designed to streamline customer communications across all lines-of-business within the enterprise including underwriting, claims & benefits, policy & customer services and sales & marketing. Read more

Central States Health & Life Company of Omaha (CSO), a leading provider of debt protection products, chose Napersoft CCM to streamline correspondence in their claims department, a department that generates over 70% of all their correspondence. According to Dave Dibben, VP and CIO at CSO, “With the use of easily configured business logic, we have reduced errors and maintained consistency within our letters. Our volume of templates has been cut in half.”


Public Sector
Gain Centralized Control of Communications - Pressure to improve performance and efficiencies with fewer resources have forced many government organizations to find innovative ways to deliver increased levels of service with static or shrinking budgets. Napersoft solutions provide centralized control of all communications, making it easy to holistically manage customer communications across decentralized, multi-office operations for Public Sector and Government agencies. Read more

The Illinois Department of Revenue’s primary responsibility is to serve as the tax collection agency for state and local governments. Napersoft CCM was seamlessly integrated with the Bureau of Information Processing’s exception processing system (EPS). This system handles the state’s largest source of revenue, enabling greater efficiencies and a significantly higher volume of documents.

 

Napersoft CCM solutions have a breadth of functionality that has also been applied in many other industries such as Legal, Manufacturing, Telecommunications, Transportation and Utilities among others.

Explore our product's key features and benefits, or view Napersoft's product overview.

Overview
Business Services
Financial Services
Health Services
Higher Education
Insurance
Public Sector