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NAPERSOFT CCM DOCUMENT PLATFORM

Napersoft CCM Document Platform

Napersoft CCM Document Platform 7 is our latest distributed platform solution for Microsoft® Windows servers. It was developed for today’s wired world and offers browser-based computing with many new and advanced features.

Platform Editions

  • Napersoft CCM Enterprise
    A platform for large to very large enterprises that enables Batch, Interactive and OnDemand composition, formatting and delivery of relevant and personalized customer communications

  • Napersoft CCM Express
    A platform for medium to large companies with a la carte options that enable Batch, Interactive and OnDemand composition, formatting and delivery of relevant and personalized customer communications including:

    • CCM Batch Option
      An option that enables document generation of scheduled back office communications for high volume production runs

    • CCM Interactive Option
      An option that enables document generation of real-time front office communications for one to one customer service

    • CCM OnDemand Option
      An option that enables document generation of anytime self-service communications for customer self-service

Platform Options

  • CCM Author
    A template authoring content management tool built on Microsoft Word

  • CCM Developer
    A toolkit for developers to extend the out-of-the box capabilities of Napersoft CCM

Platform Connectors

  • CCM DocuSign Connector
    A connector that enables straight through processing of documents generated by Napersoft CCM with eSignature services by DocuSign®

Templates & Documents

See how our customers are harnessing the flexibility and ease-of-use of CCM Author to create high-quality, personalized, transactional customer templates and documents by clicking on the thumbnails below:

*Company and personal data has been de-identified for the templates and document samples.

Health Insurance Example

Explanation of Benefits (EOB) Statement - Our customer utilizes this Explanation of Benefits (EOB) statement to summarize information for their customers about the health care services they have received, including costs paid (covered) and costs not paid (not covered). The number of services listed on this statement varies from customer to customer. Napersoft CCM enables the definition and composition of repeating rows. This enables virtually an unlimited number of services (rows of data) from our customer's database to be merged into the composed document.

Life Insurance Example

Premiums Paid Confirmation Letter - Our customer utilizes this letter to notify their customers that they have paid their annual premium for their life insurance policy. Napersoft CCM enables the creation and support of multi-language documents, based on each customer's individual preference - in this case, English or Spanish.

 

P&C Insurance Example

Roadside Services Claim Letter - Our customer utilizes this letter in their roadside assistance department to notify their customers that they are nearing the maximum number of service claims allowed per membership year. Utilizing prompts, Napersoft CCM enables business users to input data on-the-fly by prompting them for missing data during the document generation workflow.

 

State Government Example

Unemployment Claim Filing Notice - Our state government customer utilizes this notice to inform the most recent employer of an individual who has filed for unemployment benefits. Attached with this notice is a form to protest or appeal the determination. Napersoft CCM enables the inclusion of enclosures or attachments according to the template design.

Overview
Napersoft CCM Document Platform
Napersoft zCCM Document Platform
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